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Sales and Commercial Techniques Course - Certified Training

Acquire practical and theoretical skills to conduct effective sales, focusing on customer service, persuasion and sales control in the hotel and restaurant sector.

Why take this course?
We answer
This training provides practical and theoretical knowledge to improve the customer approach, increase the success rate in sales and contribute to the sustainability of the business.
Recipients
We answer
Employed or unemployed professionals aged 18 or over (or, exceptionally, 16 with a proven employment relationship) who work in sales, distribution or direct customer contact, including salespeople, sales representatives, team managers and entrepreneurs.
Course advantages
We answer
✔️ Up-to-date syllabus adapted to market requirements ✔️ Training with a strong practical and results-oriented component ✔️ Certified trainers with pedagogical and professional experience in the area ✔️ Award of Professional Training Certificate with national validity ✔️ Support documentation provided to trainees (manual, exercises, etc.)
Training objectives / What you will learn
We answer
Train trainees to apply effective commercial techniques, recognize and conduct the different phases of the sales process, adapt communication to the customer's profile, overcome objections, and carry out effective after-sales follow-up, contributing to customer loyalty and sales growth.
Course Format
We answer
📅 Duration: To be defined 📍 Method: Face-to-face (classroom training) 📜 Certification: Certificate of Vocational Training, subject to a final mark of 10 or more and completion of at least 80% of the workload 👥 Requirements: Age 18 or over (or 16 with proof of entry into the job market), minimum compulsory schooling and mastery of the Portuguese language (oral, written and reading).

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Your company chooses how and when to train its teams. We offer certified training, guaranteeing the same validity and recognition for professional certification purposes.

You can opt for ready-made courses from our corporate training catalog or request fully customized training tailored to the specific needs of your organization.

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Mandatory

Mandatory training in accordance with Article 5 of Decree-Law 50/2005

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